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The Alliance Center’s priority has always been the health and wellbeing of our community. Amongst Colorado’s Safer at Home guidelines, we have created a detailed list of frequently asked questions to help clarify what this process looks like and ensure the safety of those entering our building. We will also add informational signage in the building to help everyone follow these new guidelines.

If you have additional questions, don’t hesitate to reach out to our team at facilities@thealliancecenter.org. Stay safe and healthy, and we look forward to seeing you back at The Alliance Center!

FREQUENTLY ASKED QUESTIONS

TOP QUESTIONS

When can we return to The Alliance Center building?

The Alliance Center has remained accessible to tenants throughout the stay-at-home and safer-at-home periods. Our public reopening date has yet to be determined and will be informed by the City of Denver’s guidance and our community plans to return to the office.   

What days and hours will The Alliance Center have support staff on-site?

  1. Our on-site staffing is based on community needs and is being reevaluated weekly. Since the overwhelming majority of our community members are planning to follow the state’s Safer at Home recommendations and continue working remotely until the end of May, our staff will be doing the same. Our team will continue doing on-site building checks a couple days a week and are available for tenant needs as necessary.  If you should have a specific request and would like to confirm our existing on-site schedule or set a specific time to connect at the building, please email us at facilities@thealliancecenter.orgRegardless of whether we are on-site or not, we are always available via email or phone during business hours. You can call our 24/7 support number, 303-595-8710, for any urgent building needs.  

What about deliveries? When will The Alliance Center begin signing for packages again?

  1. We will resume signing for tenant packages when we resume our regular, daily staffing presence.  While we will accept packages and notify you if we happen to connect with the delivery company when we are at the building, we cannot promise that we will be able to accept every package since the delivery schedules vary day to day. Please continue shipping important deliveries to your alternate, remote addresses until further notice.   

What are the building’s social/physical distancing requirements?

First, stay at home if you can, particularly if you are at a higher risk. When out in the public (i.e. – in the building), you should:

  • Stay 6-feet apart from others where possible (This is two arm lengths minimum.)
  • Wear a mask or face covering 
  • Do not shake hands
  • Wash your hands often with soap and water for at least 20 seconds. 

We are following the same physical distancing requirements as the ones recommended by the Centers for Disease Control and Prevention (CDC) and local guidance by the Colorado Department of Public Health and Environment and Denver Department of Public Health and Environment

You will notice some furniture changes in the building to make it easier to maintain an appropriate distance and stairwells will be marked for one-way traffic only. We will also be working with your employer to support physical distancing at your workspace.     

Are masks required?

  1. Yes. Consistent with the City of Denver’s public health order, masks are required for all individuals anywhere in the building, including your desk. It is the responsibility of each individual and/or their employer to assist in providing the appropriate face covering. Click here for a guide on how to wear and clean face coverings.

Is The Alliance Center providing any masks, gloves or personal protective equipment?

  1. No. The Alliance Center will be providing masks, gloves and other necessary personal protective equipment (PPE) to its own staff, vendors and visitors. Each individual is responsible for their own protective equipment and should contact their employer with any questions or needs.  The Alliance Center does have a very minimal number of supplies available, if necessary, but should not be relied on to supply your personal masks and equipment. 

What are you doing to keep the building clean?

We are following all CDC guidelines. We will also be adding a janitorial day porter to clean high touch areas during the workday once our community returns to the office. Note that our janitorial teams cannot touch personal items, so you are responsible for cleaning your desk surface and personal items (keyboards, desk phones, etc).

The Alliance Center always focused on occupant health and so the most important thing we are doing is working with a forward-thinking janitorial company, KG Clean. We will continue doing our surface cleanliness quality testing, regularly monitoring air quality levels and working with our janitorial team to quickly implement all CDC recommendations.  

Who is responsible for conducting temperature and symptom checks for building visitors and monitoring building occupants?

Individual organizations. The Alliance Center is not currently conducting temperature and symptom checks at our doors. We will not do so when our doors are closed to the public and our team is primarily working remotely. Tenant organizations assume responsibility for monitoring the health of their employees and conducting daily temperature and symptom checks. Each organization also assumes responsibility for their vendors and visitors.  

Are hand sanitizers available for community use?

We are currently working on this. Hand sanitizer stations, dispensers and solutions are in high demand and experiencing unprecedented back order status. We are currently on waitlists and will install these for community use as soon as we get them. We encourage each individual and organization to obtain their own hand sanitizer and continue washing their hands frequently.  

I’m concerned about the open work plans. Can desk furniture be reconfigured to increase physical distancing?

We will work with each tenant organization to create appropriate physical distancing (i.e. – 6 feet) at each workspace. 

The desks cannot be physically rearranged to create more distancing since they are permanently connected to both electrical and internet cables and individual desks are not able to be removed from a set of desks. The Safer-at-Home phase limits organizations to a reduced (50 percent) staffing capacity to support physical distancing. This is to support operational changes like alternating desks and utilizing other areas of the building. 

Who should I notify if I am experiencing symptoms consistent with COVID-19 and was in the building recently?

Notify your employer and also please contact our team directly at facilities@thealliancecenter.org. You can also call one of the members of our team at the numbers below: 

    • Jason Page, Chief Operating Officer | 303-405-6786.  
    • Chris Bowyer, Director of Building Operations | 540-230-0393
    • Mariah Shell, Director of Tenant Services | 303-808-6278

ADDITIONAL QUESTION AREAS

CLEANING PRACTICES

What cleaning practices occurred while the stay-at-home orders were in effect?

  1. Over the last six weeks, we have worked with our industry leading janitorial company to provide cleanings that exceed CDC guidelines including:
    • We disinfected all common areas following the potential COVID-19 exposures in March. 
    • We will do a full building disinfectant before the majority of our community returns to The Alliance Center.
    • We continued routine, full building cleanings at least once per week. 
    • We supported our janitorial company and their team when their other customers completely shut down. Also, to take advantage of an empty building, we conducted a number of our annual cleanings over the last month including thorough waste bin cleaning, conference room white boards and more. 

Will any additional cleanings occur beyond those completed during typical evening service?

Yes. While our nightly janitorial team does a great job cleaning and disinfecting the building, we are adding a janitorial day porter to clean high touch surfaces during the business day once our community resumes working at The Alliance Center. The day porter will be onsite for approximately four hours each weekday and clean high-touch surfaces such as door handles, bathrooms, kitchens/kitchenettes, stairwell handrails, conference room phones, conference room reservation panels and more.

How frequently and when are high-touch surfaces cleaned?

Multiple times a day. All high-touch surfaces will be cleaned by our night crew as well as the day porter once our community resumes regularly working at The Alliance Center.

What are high-touch surfaces?

Examples of high-touch surfaces include: door handles, restroom push plates, restroom flush handles, light switches and plates, conference room spaces, stairwell handrails, faucet handles, water fountain push buttons, refrigerator handles, microwave buttons and more.

Who is responsible for cleaning my desk?

You are. Our janitorial team cannot touch personal items, so the cleaning and disinfecting of each individual desk is the responsibility of the individual who sits at that desk. Hot desks or completely unoccupied desks will be cleaned by our janitorial team on a nightly basis.

Does The Alliance Center provide cleaning materials for personal use?

No. To limit potential cross-contamination from shared cleaning supplies and because our janitorial team is unable to touch personal items, The Alliance Center does not provide daily use of personal cleaning materials for individual work surfaces. We encourage individuals and/or organizations to purchase an EPA approved disinfectant to clean your personal belongings and work area.

Where did the kitchen towels go?

We have removed all reusable towels from our kitchens and replaced them with compostable paper products. This was done in order to reduce cross contamination of surfaces or individuals.

VISITORS AND GUESTS

What do you mean by “closed to the public”?

  1. This means our exterior doors will be locked, so tenants need to use their key cards to access the building. Tenants will need to coordinate with their visitors and meet them at the front door. Our public reopening date is yet to be determined and will be based on the City of Denver’s recommendations as well as our community’s plans to return to the office. 

What about my meetings and visitors?

Meetings in the building may continue as long as physical distancing guidelines are followed and gatherings are limited to no more than 10 people per the City of Denver’s current restrictions. We strongly encourage virtual meetings when possible to avoid in-person contact at this time. See the following section for specific information on the maximum recommended occupancy for different spaces in the building.

CONFERENCE ROOMS AND SUITES

What are the maximum occupancy limits to maintain physical distancing in The Alliance Center’s shared conference rooms?

  1. Commonly utilized spaces in the building have the following suggested maximum occupancy:
    • Small conference rooms (A and D): 1 person
    • Medium conference rooms (B and C): 3 people
    • 5th floor large conference room: 5 people
    • 3rd floor large conference room: 6 people
    • Basement Production Room: This room will be unavailable for meeting purposes. It will be utilized as an isolation room to anyone who experiences COVID-19 symptoms while at work and is unable to immediately leave The Alliance Center because they need to wait for a ride or other reasons. We request immediate notification if this room needs to be occupied by a person experiencing potential COVID-19 symptoms. 

My desk is in an open floor plan. How is that going to work?

First, the state’s Safer-at-Home phase recommends that businesses continue working remotely if they are able to do so and limits organizations to a reduced (max 50 percent) staffing capacity when their teams do return to the office to support physical distancing.

We are working with each tenant organization to create appropriate physical distancing (i.e. – 6 feet) at each workspace based on the plans for all suite occupants. This will likely include coordinating work schedules and possibly utilizing additional areas in the building to support physical distancing like the first floor event space, huddle rooms and conference rooms.

Within the open office areas, we will indicate specific desks that should remain unoccupied to support physical distancing. We will also work to create suite specific plans with our administrative contacts from the organizations occupying the suite so that these plans can be circulated to identify the desks in advance.

Will additional spaces in the building be converted to desk space?

Possibly. This will be based on when our community returns to the office. We have identified several spaces typically utilized for meetings or small work sessions that can be converted into additional desk space. These areas include conference rooms, elevator lobbies, huddle rooms and the first floor event space.

BUILDING CHANGES TO SUPPORT PHYSICAL DISTANCING

How do I get in the building now?

We are requesting that tenants and their visitors enter through the main door and exit through the parking lot doors.

The exterior doors are locked, so you will need your key card to get into The Alliance Center.  Once inside, your keycard will provide access to the exterior doors, stairwells, elevator and your individual suite(s).  The front door will be locked to anyone without a keycard, so you will need to meet your guests at the door.

Has anything changed about how I move around the building?

Yes. We are making several adjustments to support physical distancing. These changes do not apply in the case of an emergency, so please follow The Alliance Center’s emergency exit plan and exit safely.

Entrances

Please use the main front entrance doors and exit through the rear alley door or elevator parking lot door.

Stairwells

We have installed signage designating one-way travel in both of our stairwells. The stairwell leading from the first floor lobby is to be used for “up” travel and the stairwell arriving near the mail room will be used for “down”.

Common Corridors
We are suggesting that when on the upper floors and basement level everyone walk through those corridors in a counter-clockwise direction.

Elevator

Subject to physical limitations, we encourage the elevator to be used for “up” access only and suggest limiting the number of individuals within the elevator to no more than two people.

Suites

In some suites within the building there are multiple paths of travel. For purposes of establishing a route, we suggest walking to the right when entering a suite.

What other changes will I notice?

Occupied, interior suite doors will remain open during the workday since they are one of the most highly touched surfaces within the building. If found, our janitorial team will shut those doors when cleaning at the end of the day.

Conference room doors should also remain open if not too distracting or the topic of conversation is not of a sensitive nature.

How many individuals can fit in the elevator while maintaining proper physical distancing?

Two. We recommend no more than two individuals in the elevator at a time.

Can I use the kitchen?

Yes. The first floor kitchen is accessible to the community. However, we recommend a maximum occupancy of two individuals at all times and have removed the catering tables to support physical distancing.

Kitchenettes on the upper floors are also accessible to the community, and we encourage only one person using it at a time to maintain appropriate physical distancing.

Is the Wellness Room in the basement available for use?

For nursing mothers only. We understand that this space is beneficial for a multitude of purposes, but as a small space relied upon by nursing mothers, we need to restrict its usage to minimize the risk of contamination. If you are feeling sick, please go home if you can or use the basement Production Room while waiting for a ride or other support.

Will the showers be accessible during the stay-at-home order?

We strongly encourage bike commuting and recognize it is a great way to minimize the risk of exposure from using public transit.  However, given the challenge of thoroughly disinfecting showers after each use, the showers will be closed until further notice.

OUR RESPONSE IN THE CASE OF CONFIRMED COVID-19 IN OUR BUILDING

What happens if there is a confirmed or presumed COVID-19 case in the building?

We will follow all CDC guidelines and close all necessary areas of the building. It is extremely likely that the entire Alliance Center will need to be closed as a result. Any closure will last for a minimum of 48 hours.  Current CDC guidelines advise that potentially contaminated areas be closed off, outside air circulation be increased for 24 hours, followed by a thorough cleaning and disinfecting from a qualified company. Our janitorial team is qualified and ready to perform the cleaning and disinfecting service if needed.

How will the building be notified of a confirmed case in the building?

Via email, consistent with all prior communications. We will also notify the community through our texting system if necessary. Please email us at facilities@thealliancecenter.org to confirm that we have your mobile number on file.

MISCELLANEOUS QUESTIONS

What’s happening in regard to events?

Due to the Governor’s safer-at-home order, all events are limited to less than ten individuals. Our event team is managing our first floor event space to comply with this requirement. We ask you assume responsibility to ensure your meetings comply with this requirement as well.

Can I still bring my dog?

Unfortunately, no. As much as we love dogs, we need them to stay home. This will allow us to leave suite and conference room doors open and minimize the need to touch door handles. This does not apply to service animals. Per ADA guidelines, emotional support animals are not considered service animals.

Can I bring my kids?

Not unless absolutely necessary.  We understand that childcare constraints may limit this option, but we strongly encourage children to remain at home throughout the safer-at-home period and potentially beyond. If it is absolutely necessary in order for your child to be properly cared for, they are able to come into the building. We ask that children wear a mask (like everyone else) and stay with their parent or guardian at all times.

What are you doing to manage air quality?

The Alliance Center has focused on air quality for your health and productivity since our 2014 renovation. Many of our approaches already in place are helpful in reducing the spread of COVID-19. Specific approaches include:

  • Maximizing fresh air- Our HVAC system includes an “economizer” setting to maximize outdoor air whenever possible. We also “flush out” the building overnight as much as possible to remove stagnant inside air with fresh outdoor air. We are doing a full building air flush out before the City of Denver’s stay at home ordinance expires.
  • High filtration levels- We use MERV 13 air filters, which are the highest rated filters that are available and used in commercial buildings.
  • Air quality monitoring- The Alliance Center is constantly monitoring the building’s carbon dioxide levels and adjusting the amount of fresh air accordingly. We also monitor carbon dioxide levels in a few of our larger shared spaces like the fifth floor conference room. In addition to watching these levels, we also evaluate other air quality levels annually since 2015. These air quality tests have shown that the carbon dioxide and total volatile organic compounds levels in our facility vastly exceed regional and global ratings for air quality. We have invested in handheld monitors and will use them to continue to regularly collect air quality data.

I’ve heard about problems with water in unoccupied buildings. What are you doing to provide safe, drinkable water?

Water sitting in pipes in an unoccupied building can cause problems, so we have run the water in all of our bathrooms, kitchens, water fountains and all other water fixtures a couple times a week throughout the stay at home period. This meets the recommendations provided by the CDC and Denver Water for ensuring high water quality when the building begins to be reoccupied.

Can I use the dishes and utensils provided by The Alliance Center?

Yes. You can continue to utilize the plates and utensils for the community. Please wash before and after using them to minimize the risk of any contamination.

Where can I park in The Alliance Center parking lot?

You may continue to park in spots marked as “Guest” in our parking lot. You will notice an increase in the number of Guest parking spots. We incentivized monthly parkers to make their spots available for community usage to support an anticipated increase in people driving to work. Please look at the signage carefully to ensure you occupy a parking space that is not reserved. You must still pay for parking and can find details regarding our payment platform here.

Is there any additional bicycle parking in the building?

We are exploring options to provide additional bicycle parking but currently are limited to our existing basement, parking lot and Wynkoop Street options.

Will food deliveries be permitted upstairs?

No. We request that all food deliveries be accepted by our tenants either in the lobby or outside of the building. We will not provide access to areas outside of the first floor for the delivery of food.

Should I turn off lights in the building?

No. Since all of the lights in the building are controlled by either a predetermined schedule or are motion activated, we request you not override our controls unless necessary. Let us know if you notice any issues with lights staying on or going off when they shouldn’t be. Contact us by emailing facilities@thealliancecenter.org.

When will Serendipity Cafe reopen?

This is still to be determined. Reopening will be based on the city’s guidance regarding restaurants and also when our community returns to the office. Right now we are very tentatively targeting for June 1st and will revisit this potential date later in May.

HAVE ADDITIONAL QUESTIONS?

  1. Please don’t hesitate to reach out with additional questions or to seek clarification. Our team is here to support you through this time, and we are happy to help in any way possible.