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The Alliance Center’s priority has always been the health and wellbeing of our community. We have created a detailed list of frequently asked questions to help clarify what our process looks like to ensure the safety of those entering our building. We have also added informational signage in the building to help everyone follow these new guidelines.

If you have additional questions, don’t hesitate to reach out to our team at facilities@thealliancecenter.org. Stay safe and healthy, and we look forward to seeing you back at The Alliance Center!

This page was last updated on November 19, 2020.

FREQUENTLY ASKED QUESTIONS

TOP QUESTIONS

Is The Alliance Center open to the general public?

The Alliance Center has remained accessible to tenants throughout the COVID-19 pandemic. However, due to recent public health pleas for individuals to work from home and the shift of the City of Denver to Level Red: Severe Risk on the Colorado Dial, we have closed the building to the general public. Our staff will also begin working remotely beginning November 19. Reopening the building to the public will be announced at a future date. 

What days and hours will The Alliance Center have support staff on-site?

Our on-site staffing is based on community needs and is being reevaluated weekly. Since the overwhelming majority of our community members have remained in a work-from-home status and public health officials have asked those who can work-from-home to do so, our staff will be doing the same. 

Our team will continue doing on-site building checks a couple days a week and are available for tenant needs as necessary.  If you should have a specific request and would like to confirm our existing on-site schedule or set a specific time to connect at the building, please email us at facilities@thealliancecenter.org

Regardless of whether we are on-site or not, we are always available via email or phone during business hours. You can call our 24/7 support number, 303-595-8710, for any urgent non-emergency building needs. 

What about deliveries? When will The Alliance Center begin signing for packages again?

We will resume signing for tenant packages when we resume our regular, daily staffing presence. While we will accept packages and notify you if we happen to connect with the delivery company when we are at the building, we cannot promise that we will be able to accept every package since the delivery schedules vary day to day. Please continue shipping important deliveries to your alternate, remote addresses until further notice. 

What are the building’s social/physical distancing requirements?

We are following the same physical distancing requirements as the ones recommended by the Centers for Disease Control and Prevention (CDC) and local guidance by the Colorado Department of Public Health and Environment and Denver Department of Public Health and Environment. The guidance is still to stay at home if you are at a higher risk.

When out in the public (i.e. – in the building), you should:

  • Stay 6-feet apart from others where possible (two arm lengths minimum.)
  • Wear a mask or face covering.
  • Do not shake hands.
  • Wash your hands often with soap and water for at least 20 seconds. 

You will notice some furniture changes in the building to make it easier to maintain an appropriate distance and stairwells will be marked for one-way traffic only. We will also be working with your employer to support physical distancing at your workspace.   

Are masks required?

  1. Yes. Consistent with the City of Denver’s public health order, masks are required for all individuals anywhere in the building including your desk and the patio. It is the responsibility of each individual and/or their employer to assist in providing the appropriate face covering. Click here for a guide on how to wear and clean face coverings.

Is The Alliance Center providing any masks, gloves or personal protective equipment?

  1. No. The Alliance Center will be providing masks, gloves and other necessary personal protective equipment (PPE) to its own staff, vendors and visitors. Each individual is responsible for their own protective equipment and should contact their employer with any questions or needs.  The Alliance Center does have a very minimal number of supplies available, if necessary, but should not be relied on to supply your personal masks and equipment. 

What are you doing to keep the building clean?

We continue to follow all CDC guidelines. Due to low building occupancy, we have elected to delay the usage of a day porter while also reducing the number of unnecessary cleanings to specific areas. These include closing specific restrooms, emptying waste bins less frequently, vacuuming less frequency, etc. We are continually evaluating our cleaning practices to make sure they match the building’s occupancy and usage.  

Who is responsible for conducting temperature and symptom checks for building visitors and monitoring building occupants?

Individual organizations. The Alliance Center is not conducting temperature and symptom checks at our doors. Tenant organizations assume responsibility for monitoring the health of their employees and conducting daily temperature and symptom checks. Each organization also assumes responsibility for their vendors and visitors. 

Are hand sanitizers available for community use?

Yes. One hand sanitizer dispenser has been placed on each floor in the building and all of our building entrances. Touchless dispensers will remain at the main entrances to the building while ones which have a push feature will be installed in other areas. Ultimately these push dispensers will be replaced with touchless versions when they are available from our vendor.

I’m concerned about the open work plans. Can desk furniture be reconfigured to increase physical distancing?

We will work with each tenant organization to create appropriate physical distancing (i.e. – 6 feet) at each workspace. We have also added plexiglass dividers at all of the desks that face another individual or an open area. 

The desks cannot be physically rearranged to create more distancing since they are permanently connected to both electrical and internet cables and individual desks are not able to be removed from a set of desks. The state’s Safer-at-Home phase limits organizations to a reduced staffing capacity to support physical distancing. This is to support operational changes like alternating desks and utilizing other areas of the building.

Who should I notify if I am experiencing symptoms consistent with COVID-19 and was in the building recently?

Notify your employer and also please contact our team directly at facilities@thealliancecenter.org. You can also call one of the members of our team at the numbers below: 

    • Jason Page, Chief Operating Officer | 303-405-6786.  
    • Chris Bowyer, Director of Building Operations | 540-230-0393
    • Mariah Shell, Director of Tenant Services | 303-808-6278

ADDITIONAL QUESTION AREAS

CLEANING PRACTICES

What cleaning practices occurred while the stay-at-home orders were in effect this summer?

Since the start of the COVID-19 pandemic, we have worked with our industry leading janitorial company to provide cleanings that exceed CDC guidelines including:

  • Disinfecting all common areas following the potential COVID-19 exposures in March. 
  • Completing an additional full building disinfection in late June prior to having a full time Alliance Center team staffing presence.
  • Continuing routine, full building cleanings at least once per week. This includes supporting our janitorial company and their team early in the pandemic when their other customers completely shut down. 
  • Conducting a number of our annual cleanings while the building was lightly used, including thorough waste bin cleaning, conference room white boards and more.

Will any additional cleanings occur beyond those completed during typical evening service?

Yes. We are continuing to monitor CDC recommendations as well as our building occupancy to determine what additional services may be appropriate and when. While we have modified some of our evening services in response to a much lower occupancy, we are continually evaluating our cleaning practices to make sure they match the building’s occupancy and usage.

How frequently and when are high-touch surfaces cleaned?

Nightly. Our routine nightly cleaning of the building resumed in late June. Cleaning supplies are available in the event you want to do an extra spot cleaning.

What are high-touch surfaces?

Examples of high-touch surfaces include: door handles, restroom push plates, restroom flush handles, light switches and plates, conference room spaces, stairwell handrails, faucet handles, water fountain push buttons, refrigerator handles, microwave buttons and more.

Who is responsible for cleaning my desk?

You are. Our janitorial team cannot touch personal items, so the cleaning and disinfecting of each individual desk is the responsibility of the individual who sits at that desk. Hot desks or completely unoccupied desks will be cleaned by our janitorial team on a regular basis.

Does The Alliance Center provide cleaning materials for personal use?

Yes. To assist you in disinfecting your desks and shared areas as you feel necessary throughout the day, we have secured enough disinfectant to provide spray bottles on each floor. These will be a shared resource, so please be mindful to wash your hands before and after each use. We also encourage you to consider purchasing personal cleaning materials for individual work surfaces. We suggest individuals and/or organizations purchase an EPA approved disinfectant to clean your personal belongings and work area.

Where did the kitchen towels go?

We have removed all reusable towels from our kitchens and replaced them with compostable paper products. This was done in order to reduce cross contamination of surfaces or individuals.

VISITORS AND GUESTS

Are meetings in the building open to the public?

Due to the City of Denver being at Level Red: Severe Risk, meetings are not permitted. Outdoor events are permitted by following certain criteria. If you have questions about scheduling an event or our virtual event consulting services please email us at events@thealliancecenter.org.

Where should visitors/guests enter the building?

Our front doors. Consistent with our operations prior to COVID-19, we request that all visitors and guests enter the building using our Wynkoop Street entrance. We are dedicating this entrance to those individuals and our side entrances from the parking lot to tenants to avoid cross-contamination that is more challenging to trace should an outbreak occur.

What do you mean by “closed to the public”?

This means our exterior doors will be locked, so tenants need to use their key cards to access the building. Tenants will need to coordinate with their visitors and meet them at the front door. Our public reopening date is yet to be determined and will be based on the City of Denver’s recommendations as well as our community’s plans to return to the office.

CONFERENCE ROOMS AND SUITES

Do you have higher dividers/sneeze guards at desks?

Yes. We have provided plexiglass sneeze guards at every desk that faces another individual or an open area such as a receptionist. 

What are the maximum occupancy limits to maintain physical distancing in The Alliance Center’s shared conference rooms?

The City and County of Denver has moved to Level Red: Severe Risk on the Colorado Dial framework which restricts all indoor events and meetings. Due to being at this level of the state framework, we are unable to permit in-person meetings in our conference rooms and each of these rooms have been adjusted to reflect single occupancy. 

We have shared information with each tenant organization to create appropriate physical distancing (i.e. – 6 feet) at each workspace based on the plans for all suite occupants. This information included coordinating work schedules and utilizing additional areas in the building to support physical distancing like the first floor event space, huddle rooms and conference rooms. 

As the pandemic progresses and based on each tenant organization’s return plans, we will indicate specific desks that should remain unoccupied to support physical distancing in the open floor plan. We will also work to create suite specific plans with our administrative contacts from the organizations occupying the suite so that these plans can be circulated to identify the desks in advance.  

If you would like to reference these floor plans, you can download them here.

My desk is in an open floor plan. How is that going to work?

First, the state’s Severe Risk phase recommends that businesses allow for flexible work schedules to permit work from home options if they are able to do so and also limits organizations to a reduced (max 10 percent) staffing capacity when their teams do return to the office to support physical distancing. 

Will additional spaces in the building be converted to desk space?

If needed. We have plans in place should the need arise and have removed furniture and chairs from certain areas in the building to serve as overflow space for individuals.

BUILDING CHANGES TO SUPPORT PHYSICAL DISTANCING

How do I get in the building now?

We are requesting that tenants and their visitors enter through the main door and exit through the parking lot doors.

The exterior doors are locked, so you will need your key card to get into The Alliance Center.  Once inside, your keycard will provide access to the exterior doors, stairwells, elevator and your individual suite(s).  The front door will be locked to anyone without a keycard, so you will need to meet your guests at the door.

Has anything changed about how I move around the building?

Yes. We are making several adjustments to support physical distancing. These changes do not apply in the case of an emergency, so please follow The Alliance Center’s emergency exit plan and exit safely.

Entrances

Tenants should use the parking lot door and have any visitors use the main entrance doors.

Stairwells

We have installed signage designating one-way travel in both of our stairwells. The stairwell leading from the first floor lobby is to be used for “up” travel and the stairwell arriving near the mail room will be used for “down”. 

Common Corridors 

We are suggesting that when on the upper floors and basement level everyone walk through those corridors in a counter-clockwise direction.

Elevator

Subject to physical limitations, we encourage the elevator to be used for “up” access only and suggest limiting the number of individuals within the elevator to no more than two people.

Suites

In some suites within the building there are multiple paths of travel. For purposes of establishing a route, we suggest walking to the right when entering a suite.

What other changes will I notice?

We ask that occupied interior suite doors to remain open during the workday since they are one of the most highly touched surfaces within the building. At the end of the day if a door is found open, our janitorial team will shut those doors when cleaning. 

Conference room doors should also remain open if not too distracting or the topic of conversation is not of a sensitive nature.

How many individuals can fit in the elevator while maintaining proper physical distancing?

One. We recommend no more than one individual in the elevator at a time. 

Can I use the kitchen?

Yes. The first floor kitchen is accessible to the community. However, we recommend a maximum occupancy of one individual at all times and have removed the catering tables to support physical distancing. 

Kitchenettes on the upper floors are also accessible to the community, and we encourage only one person using it at a time to maintain appropriate physical distancing.

Is the Wellness Room in the basement available for use?

It’s available for nursing mothers only. We understand that this space is beneficial for a multitude of purposes, but as a small space relied upon by nursing mothers, we need to restrict its usage to minimize the risk of contamination. If you are feeling sick, please go home if you can or contact our team while waiting for a ride or other support.

Will the showers be accessible during the stay-at-home order?

We strongly encourage bike commuting and recognize it is a great way to minimize the risk of exposure from using public transit.  However, given the challenge of thoroughly disinfecting showers after each use, the showers will be closed until further notice.

OUR RESPONSE IN THE CASE OF CONFIRMED COVID-19 IN OUR BUILDING

What happens if there is a confirmed or presumed COVID-19 case in the building?

We will follow all CDC guidelines and close all necessary areas of the building. It is extremely likely that the entire Alliance Center will need to be closed as a result. Any closure will last for a minimum of 48 hours.  Current CDC guidelines advise that potentially contaminated areas be closed off, outside air circulation be increased for 24 hours, followed by a thorough cleaning and disinfecting from a qualified company. Our janitorial team is qualified and ready to perform the cleaning and disinfecting service if needed.

How will the building be notified of a confirmed case in the building?

Via email, consistent with all prior communications. We will also notify the community through our texting system if necessary. Please email us at facilities@thealliancecenter.org to confirm that we have your mobile number on file.

MISCELLANEOUS QUESTIONS

What is being done to limit the touching of surfaces throughout the building?

Over the course of the last few months, we have incorporated the following to reduce high touch surfaces in the building: 

  • Touchless Soap Dispensers – all of the restroom soap dispensers have been replaced with touchless dispensers. Touchless soap dispensers are on order for the kitchen and kitchenettes and other locations where soap is regularly used. 
  • Touchless Restroom Door Pulls – all of the restrooms excluding the two ADA restrooms on the first floor now have door pulls at the bottom of the door. You can now use your foot to open these doors as shown in this video
  • Touchless Front Door Access – the ADA button for our front door has been modified so that it now has a “wave” feature. Simply wave your hand in front of the small screen (approximately 1-2” away) and the doors will automatically open up. If it is outside of our typical business hours, you will first need to swipe your keycard by the keycard reader for this feature to work. 

As always, if you have additional ideas for us to consider please send them to us by emailing us at facilities@thealliancecenter.org.

What’s happening in regard to events?

Due to the City of Denver being at Level Red: Severe Risk, indoor events are not permitted. Outdoor events are permitted by following certain criteria. If you have questions about scheduling an event or our virtual event consulting services please email us at events@thealliancecenter.org.

Can I still bring my dog?

Yes, though under certain new conditions.  Consistent with our Bring Your Dog To Work Policy, a well behaved dog is welcome at The Alliance Center. In addition, to limit high touch surfaces, suite doors must remain open during the day. If your dog will abide by your commands or will be leashed to prevent them from exiting an open suite door, they are welcome.

Can I bring my kids?

Not unless absolutely necessary. We understand that childcare realities may limit this option, but we strongly encourage children to remain at home. They are able to come into the building if it is absolutely necessary for them to be properly cared for. We ask that children wear a mask (like everyone else) and stay with their parent or guardian at all times.

What are you doing to manage air quality?

The Alliance Center has focused on air quality for your health and productivity since our 2014 renovation. Many of our approaches already in place are helpful in reducing the spread of COVID-19. Specific approaches include: 

  • Maximizing fresh air- Our HVAC system includes an “economizer” setting to maximize outdoor air whenever possible. We also “flush out” the building overnight as much as possible to remove stagnant inside air with fresh outdoor air. 
  • High filtration levels- We use MERV 13 air filters, which are some of the highest rated filters that are available and used in commercial buildings. 
  • Air quality monitoring- The Alliance Center is constantly monitoring the building’s carbon dioxide levels and adjusting the amount of fresh air accordingly. We also monitor carbon dioxide levels in a few of our larger shared spaces like the fifth floor conference room. In addition to watching these levels, we also evaluate other air quality levels annually since 2015. These air quality tests have shown that the carbon dioxide and total volatile organic compounds levels in our facility vastly exceed regional and global ratings for air quality. We recently invested in handheld monitors and will use them to continue to regularly collect air quality data.  

While each of these elements above will continue, due to the wide majority of our community continuing to work from home, we have elected to reduce the level of heating permitted in the building. This may mean cooler temperatures than expected and we encourage you to plan accordingly.

I’ve heard about problems with water in unoccupied buildings. What are you doing to provide safe, drinkable water?

Water sitting in pipes in an unoccupied building can cause problems, so we have run the water in all of our bathrooms, kitchens, water fountains and all other water fixtures a couple times a week throughout the stay at home period. This meets the recommendations provided by the CDC and Denver Water for ensuring high water quality when the building begins to be reoccupied.

In June we completed a thorough water quality test of our facility to validate acceptable levels of nitrates, nitrites, total coliforms, legionella, copper and lead. All of those testing results met the standards in place by the EPA.

Can I use the dishes and utensils provided by The Alliance Center?

Yes. You can continue to utilize the plates and utensils for the community. Please wash before and after using them to minimize the risk of any contamination.

Where can I park in The Alliance Center parking lot?

You may continue to park in spots marked as “Guest” in our parking lot. Please look at the signage carefully to ensure you occupy a parking space that is not reserved. You must still pay for parking and can find details regarding our payment platform here.

UPDATE: Is there any additional bicycle parking in the building?

Yes. In late summer we installed additional bicycle racks on the 2nd through 5th Floor in the elevator lobbies. Each rack will support two bicycles and as is seen elsewhere is on a first-come/first-served basis. Currently we have not provided a means to lock a bicycle to these racks, but will explore the need once the building is more regularly occupied.

Will food deliveries be permitted upstairs?

No. We request that all food deliveries be accepted by our tenants either in the lobby or outside of the building. We will not provide access to areas outside of the first floor for the delivery of food.

Should I turn off lights in the building?

No. Since all of the lights in the building are controlled by either a predetermined schedule or are motion activated, we request you not override our controls unless necessary. Let us know if you notice any issues with lights staying on or going off when they shouldn’t be. Contact us by emailing facilities@thealliancecenter.org.

When will Serendipity Cafe reopen?

We are in frequent contact with the Serendipity Cafe to reopen as soon as building occupancy reaches a level that supports their business reopening to tenants and the public. 

HAVE ADDITIONAL QUESTIONS?

  1. Please don’t hesitate to reach out with additional questions or to seek clarification. Our team is here to support you through this time, and we are happy to help in any way possible.