This article was originally featured in ColoradoBiz magazine. Click here to read the full feature.
This interview is part of an ongoing series with ColoradoBiz Magazine to learn from Best for Colorado companies about the impact they have in our state.
ColoradoBiz: Can you define the specific programs, practices and priorities that fall within your organization’s corporate social responsibility (CSR) approach?
Andy Downs: We are a mission-driven company, and that mission is pet health, as well as nutrition and sustainability. We’re really focused on the health of companion animals, and we’re also focused on our social and environmental impact as a company. Transparency fits into both of those fields for us.
One of the biggest things we have done to really back up our CSR is our Vendor Code of Conduct. The Vendor Code of Conduct sets expectations that we have with our suppliers to make sure they are following the ethical business practices that we follow. In the code of conduct we’re also holding out our hand to say, we’re a partner in this and we want to be there to answer sustainability questions and support you. We’re on that path together with our sourcing and vendors.
CB: How did you establish the objectives behind sourcing more responsibly? How do you ensure suppliers comply?
AD: The way we look at it is sustainable sourcing is as healthy sourcing. The main screening process is our unacceptable ingredients list, which includes 40 things we found to be objectionable to the best life and health for your pets. So, if a person is using those in their manufacturing process, we don’t consider them to be a reliable vendor to work with.
Third-party certifications are also helpful for us to make informed decisions on our supply chain. We work with the Global Animal Partnership, we rely on MSC (Certified Sustainable Seafood) and we look for non-GMO certification. We also rely on our Vendor Code of Conduct to make sure they are aware of our expectations and know we’re in this together to find solutions.
It’s a lot of work upfront, but it definitely pays dividends down the road because it’s getting everything in line so that you can make sure that you have a well running supply chain.
CB: What is most rewarding/challenging about the corporate responsibility aspect of your organization’s work? What areas are you most concentrated on right now and why?
AD: Our biggest concentration right now is the employee engagement aspect. We have implemented a sustainability goal into every team member’s annual review. It’s been a big help for us because peoples’ wages are then tied into the sustainability of the company. Our bonus plan is based on each employee’s goals and one of their goals is based on sustainability. We’re growing pretty fast right now, and we want to have a person at each of those locations who is understanding of what the company’s sustainability mission is and who is actively working to implement that with their colleagues.
In the past, everyone was associated sustainability with environmental sustainability, but with the B Corp process it’s given us that great opportunity to say how we do sustainability. It is environmental sustainability absolutely, but it’s also community sustainability; how we operate in the communities where we work; how our company is governed with transparency of financials and ensuring we are legally mission-locked; and how it affects workers and their satisfaction with their job and diversity in our workplace. Once you really broaden it to those four categories and let the team know these are all part of our sustainability mission, a lot more people get on board.
CB: What is your proudest achievement?
AD: Our proudest achievement is our B Corp certification, which just happened in January. That was a company-wide push that took a lot of people’s effort to come to realization. It was a nice way for us to put the stamp on our sustainability efforts.
CB: What is an obstacle you’ve had to overcome and how did you do so?
AD: Culture can be a difficult thing to change sometimes. You can’t just say, we’re a mission-driven sustainability company and expect everybody to know what that means or how to help support that mission.
I would say the biggest help in overcoming that challenge was the company-wide buy in, specifically from Marty, our founder. He was really the one that said, ‘I think B certification is important for Only Natural Pet, and it’s something that I want us to pursue.’ With him buying in from day one, it helped everyone to understand the importance of it to the company and to find their role in the certification process.
CB: What do you recommend for companies who are looking to source goods from local/environmentally conscious suppliers but don’t know where to start?
AD: We talk about the Pet Sustainability Coalition and our history with them. I really try to express to other companies who are looking to source more sustainably to look for collaboration.
Try to find an industry group like that if it exists, and if it isn’t there, I would encourage anyone to open up and work collaboratively with anyone in their industry. If you are expecting yourself to go at it alone, it’s going to seem like a really big uphill process, but if you have friends to rely on or people to reach out to that will share that advice, it can really help out.
CB: Why did you join Best for Colorado? And what are you hoping to gain from the partnership?
AD: The thing that I’ve enjoyed most from Best for Colorado is the relationships and idea sharing. It really takes that nervousness away from seeing if you are interested in sustainability and how you go about some of the challenges that we all have. With Best for Colorado, I go to an event and I’m surrounded by people who are all willing to talk about sustainability, and it makes things a lot easier. It is a hub for sustainability-aware and sustainability-conscious Colorado businesses to get together and really rely on each other to make sure we are all working towards similar goals.
This article was originally featured in ColoradoBiz magazine. Click here to read the full feature.
In this ongoing series, ColoradoBiz magazine sits down with a Best for Colorado company to learn all about the impact they have in our state. We sat down with manager Pat Lynch and owner Emily Baratta for this interview.
Best for Colorado: Present your company; a quick overview of who you are, what the organization does, how long the organization has been around and what differentiates you in the marketplace.
Gleam Car Wash: Gleam Car Wash is reimagining how a car wash can impact an entire ecosystem, from water use to employment opportunities to investor return to community engagement. Our goal is to change the standard for car washes. A genuine impact investment, Gleam is a mini-water-treatment plant, a power generator, a job creator and an extremely smart investment, with cash on cash returns in excess of 20 percent. Gleam has been open for two and a half years and in that time has saved over 20 million gallons of potable water while washing over 230,000 cars. It’s not just about washing cars, it’s not just about providing a quality product, it’s also about changing the way this industry operates.
25 percent of our staff is autistic. 90 percent of autistic people are considered to be unhirable, but in this industry, they are great employees. We want to implement these programs to not only change the way car washes hire people but the way all of Denver hires people. We want to bring attention to these types of special needs employees. In September we’re having a showcase here and various companies are coming out to see how we operate our program. We’re very much proud of our own success, but we are also into the success of our own communities and I don’t think a lot of car washes can say that.
BFC: What is the value for your business to start this journey? What areas are you concentrating most on right now and why?
GCW: Gleam fills a community need: at some point, everyone washes their car, and there is no tunnel car wash within three miles of Gleam’s 38th Avenue location. The fundamental economics of car washing are sound. If executed properly, they are a highly profitable business.
Everyone should wash their car regularly because doing so is best for the environment. Cars pick up dirt and heavy metals as they drive around Denver to and from the mountains. At a car wash like Gleam, those chemicals are washed into our filtration system. If you wait for a rain or snow event to “rinse” your car, those toxins go straight into our stormwater system.
Building the business was an opportunity for us to make a big difference in terms of job creation, the types of jobs we were creating and the type of work environment we provide. Because car washing as an industry hasn’t seen a tremendous amount of change, ever, it presented a unique opportunity to catalyze an industry-wide change that would have real impact in terms of water use, energy reduction and awareness at the same time. Our corporate responsibility areas of emphasis are on our hiring practices and our environmental stewardship.
BFC: How did corporate responsibility emerge – was there a specific event or individual that inspired this action?
GCW: Gleam’s founders, Emilie Baratta and Rob Madrid, live in the same neighborhood as the Gleam flagship flex serve car wash and both agreed that a car wash lends itself to all sorts of corporate social responsibility initiatives and that those initiatives, if properly designed and implemented, could help improve the bottom line for their investors.
BFC: You reclaim 90 percent of your water and treat it all of it onsite, can you tell me more about this? How were you able to make this possible?
GCW: As a mini-water treatment plant, Gleam captures and treats 90 to 95 percent of the water used in the wash tunnel. We do this through a gravity-driven filtration system (four 1,500-gallon tanks, two micro-filtration tanks and UV treatment) that filter the water used in the tunnel and recycle it for reuse. The system is so good that we do not have particulates that are greater than 5 microns in our recycled water, because ensuring that we do not scratch cars is paramount to our business model. .
In two years, Gleam has washed over 230,000 cars and saved over 20 million gallons of potable water. A regular car wash – or you, with your hose, in your driveway -– uses around 100 gallons of potable water per wash. At Gleam we use around 120 gallons per car, but most of those are recycled. This results in very clean cars that use very little drinkable water. We have $200,000 in water and sewer discharge savings to date.
BFC: You’re also very energy efficient in the car wash tunnel. You have LED Lighting and Solar Panels. For a lot of businesses trying to take a step towards becoming more eco-friendly and energy efficient, the cost of such a transition can be intimidating. What would you say to a company or business owner who is interested to take this leap but hesitant about the initial investment?
GCW:There are two key metrics a small business has to take into consideration: 1. The initial up front equipment and installation costs and how to finance/afford those costs, and 2. the payback analysis, or how long it takes you to recoup your investment. Any solar installer will help to optimize the design of your array and the payback analysis, including tax credits if they apply. For other energy-optimization techniques like LEDs and VFDs, it helps to reach out to Xcel directly, as they have an entire design and rebate program to help small businesses decrease their overall energy consumption and, particularly, their peak energy consumption. Also, many local banks will help offset initial first costs by offering loans. Sometimes this makes the difference, economically, for a small business.
BFC: Can you talk about Environmental Leadership Program Silver Certification?
GCW: The State’s Environmental Leadership Program is incredibly well-run and some of the very best Colorado businesses participate, so for Gleam, it’s great company to be in. It helps establish us as a leader, state-wide because we are the only car wash we know of that is participating in the ELP Program. Since it is our stated goal to help Colorado shift its legislation on how car washes deal with water issues, I think it’s nice positioning. But most importantly, from a business perspective, especially as we look to grow, they have a nice amount of peer-to-peer coaching and it’s helping us set up and Environmental Management System which is much easier to set up when you are small and grow as you grow then to retroactively fit. In short and long-term it is strategically a very good fit.
BFC: And can you talk about winning the Denver Metro Chamber of Commerce Green Business of the Year 2018?
GCW: We were so honored even to be a finalist – and then shocked and delighted that we were selected as the winner! The Denver Metro Chamber runs an incredible process to select their Business of the Year winners; they really help get businesses out there, they support networking, they offer amazing courses and sponsor impressive events. It’s been very validating to have recognition by such a well-run and influential group. We are small entrepreneurs, so votes of confidence are greatly appreciated personally, and to receive such a high-profile honor was impactful to our business as a whole. For the companies we were up against, we thought, “how are we supposed to compete? These are nationwide companies!” but it felt good, like all of the work we did has paid off. It was incredibly validating for the owners and for the staff.
BFC: Do you try to improve upon your impact year after year? How?
GCW: We had what we thought would be enough to brand us but we are now elaborating and expanding on that and seeking certifications that are going to credit our actions as well as show us where we need to improve. That’s what has us most excited about Best for Colorado, we can present this to our investors and say this is the standard, this is where we are and these are the tools we need to reach our goals. These certifications will guide us to being the best we can be as a company. Year after year, we’re positioning ourselves to set new standards
BFC: Shifting gears, why did you join Best for Colorado? What are you hoping to gain from this partnership?
GCW: Gleam has benefited by being a part of Colorado’s most influential networks, such as the Chamber of Commerce and the ELP program. We believe that the company you keep, as a business, reflects on how you do business, and we always want to strive to be best in class. We see the Best for Colorado program as a key partner in this endeavor. Also, we like to work with other industry-leading businesses, and programs like Best for Colorado tend to attract some of the most strategically forward-thinking business owners. Gleam hopes to inspire long-term change in the car washing business, and it’s likely that a combination of legislation and state-sponsored financing mechanisms will be the vehicle for transforming all car washes from water hogs, using primarily potable water, to water treatment facilities, which preserve one of our greatest natural resources while continuing to do great business. For this sort of industry-wide change, a program like Best for Colorado could provide resources.